FAQs

Watches

Immunity Jewellery watches are not waterproof and should not be submerged in water. They are 3ATM rated water resistant which essentially means they are splash proof. 

The Signature Series watches have a unisex case diameter of 38mm. 

The Signature Series watches are made with a hardened mineral glass. 

The movement used in the Signature Series watches is Japanese Miyota quartz. 

Our Signature Series watches feature genuine leather straps and therefore not vegan friendly. 

Orders

Please contact us as soon as possible using the form here or emailing us at; support@immunityjewellery.com to make changes to your order. 

If there is an issue with a recent order you have received, please contact us here or email us at; support@immunityjewellery.comimmediately. Our support team will do all they can to help resolve.

A tracking number for your order will be provided in your shipment confirmation email. Use this tracking number or the direct link in the shipping confirmation email to track your order. Please allow around 24-48 hours for your tracking details to update. 

If you would like to return your order, please contact us here or email at; support@immunityjewellery.com and our customer service team will advise you of the next steps and answer any questions.

For full details on our return policy please click here. 

Unfortunately, we do not offer an express delivery options for International orders. We are looking into making this an option in the future.

Warranty

All product purchased via ImmunityJewellery.com are supplied with a one-year warranty period, valid from the date of purchase. For more information regarding our warranty policy, please click here. 

If your product requires repair, please contact us here or email at; support@immunityjewellery.com and our customer service team will advise you of the next steps and answer any questions.

Other

If you're interested in working with Immunity Jewellery and help promote our products and brand, please email us at; marketing@immunityjewellery.com and our marketing team will handle your request and walk you through the next steps. 

We accept the following payment methods;

- Visa, MasterCard, American Express debit and credit cards.

- PayPal

- Apple Pay

- Google Pay

Simply use our ‘contact us’ form here or email us at; support@immunityjewellery.com

We work with bloggers and content creators on a regular basis, if you would like to work with our products please contact our marketing team at; marketing@immunityjewellery.com